Returns

 

RETURN OF GOODS

You can return the goods that were not suitable within 14 days from the day of delivery of goods and receive the money you paid back. You will find the procedure how to return goods at: https://cremedelacreme.shop/en/returns.

LITHUANIA

Return of goods via DPD courier services

  • The price of service is 3.5 EUR.
  • If the return form is confirmed until 14 o’clock (on workdays), the parcel will be taken from you on the next workday (in the biggest cities in Lithuania).
  • If the return form is confirmed after 14 o’clock (or on the weekend), the parcel will be taken from you within 1-2 workdays.
  • If you return goods by courier, cash for returned goods will be returned by bank transfer.
  • Money for returned goods are returned within 9 days from the day goods are delivered to the Crème de la Crème warehouse.

Return of goods via Omniva 

  • The price of service is 2 EUR.
  • Fill in the goods return form, pack the goods to be returned and prepare to send.
  • Bring the prepared parcel to the Omniva parcel machine which is suitable for you and put the parcel inside according to the instructions shown on the screen of the parcel machine.
  • You can find all the necessary answers in the link (under “Return of goods”): https://www.omniva.lt/privatus/pagalba/paslaugos#siuntos_siuntimas.
  • Money for returned goods are returned within 9 days from the day goods are delivered to the Crème de la Crème warehouse.

Return of goods via LP Express 

  • The price of service is 3.5 EUR.
  • If the return form is confirmed until 14 o’clock (on workdays), the parcel will be taken from you on the next workday (in the biggest cities in Lithuania).
  • If the return form is confirmed after 14 o’clock (or on the weekend), the parcel will be taken from you within 1-2 workdays.
  • If you return goods by courier, cash for returned goods will be returned by bank transfer.
  • Money for returned goods are returned within 9 days from the day goods are delivered to the Crème de la Crème warehouse.

 

* Prices can differ according to the offers of partners that are valid at that moment.

 

LATVIA

Return of goods via DPD courier services 

  • The price of service is 6 EUR.
  • If the return form is confirmed until 14 o’clock (on workdays), the parcel will be taken from you on the next workday (in the biggest cities in Lithuania).
  • If the return form is confirmed after 14 o’clock (or on the weekend), the parcel will be taken from you within 1-2 workdays.
  • If you return goods by courier, cash for returned goods will be returned by bank transfer.
  • Money for returned goods are returned within 9 days from the day goods are delivered to the Crème de la Crème warehouse.

Return of goods via Omniva 

  • The price of service is 5.5 EUR.
  • Fill in the goods return form, pack the goods to be returned and prepare to send.
  • Bring the prepared parcel to the Omniva parcel machine which is suitable for you and put the parcel inside according to the instructions shown on the screen of the parcel machine.
  • You can find all the necessary answers in the link (under “Return of goods”): https://www.omniva.lt/privatus/pagalba/paslaugos#siuntos_siuntimas.
  • Money for returned goods are returned within 9 days from the day goods are delivered to the Crème de la Crème warehouse.

ESTONIA

Return of goods via DPD courier services 

  • The price of service is 6 EUR.
  • If the return form is confirmed until 14 o’clock (on workdays), the parcel will be taken from you on the next workday (in the biggest cities in Lithuania).
  • If the return form is confirmed after 14 o’clock (or on the weekend), the parcel will be taken from you within 1-3 workdays.
  • If you return goods by courier, cash for returned goods will be returned by bank transfer.
  • Money for returned goods are returned within 9 days from the day goods are delivered to the Crème de la Crème warehouse.

Return of goods via Omniva

  • The price of service is 5.5 EUR.
  • Fill in the goods return form, pack the goods to be returned and prepare to send.
  • Bring the prepared parcel to the Omniva parcel machine which is suitable for you and put the parcel inside according to the instructions shown on the screen of the parcel machine.
  • You can find all the necessary answers in the link (under “Return of goods”): https://www.omniva.lt/privatus/pagalba/paslaugos#siuntos_siuntimas.
  • Money for returned goods are returned within 9 days from the day goods are delivered to the Crème de la Crème warehouse.