Choose your country
and preferred language

FAQ

 

FAQ – Frequently Asked Questions

1. What is Crème de la Crème?

Crème de la Crème is a network of cult haute perfumery boutiques in Vilnius, Kaunas, Klaipėda, Šiauliai, Riga and Tallinn. The uniqueness of Crème de la Crème is our selected assortment of haute perfumery and the most innovative cosmetics, combined with our attentive and professional service.

We are unique because at Crème de la Crème we can pass on our passion for aesthetics and haute perfumery through our specially selection assortment of the most innovative cosmetics and haute perfumery; our attentive and professional staff will guide you to help you to discover your fragrance.

2. What is haute perfumerie?

Haute perfumerie refers to masterpieces of perfumery art that are sold only in the most exceptional places of purchase, created by the most prominent perfumers by using the highest quality ingredients.

3. What are the most important facts about perfumery: composition, concentration, and longevity of fragrance?

The composition of perfume juice is ethanol, water, and aromatic compounds.

The concentration of fragrance is expressed as the percentage of aromatic compounds — the higher the concentration, the more intense and long-lasting the fragrance.

“Eau de Cologne” concentration – 3-5%. The average longevity of the fragrance is up to 1 hour.
“Eau de Toilette” concentration – 10-15%. The average longevity of the fragrance is 2–4 hours.
“Eau de Parfum” concentration – 15-20%. The average longevity of the fragrance is 4-6 hours.
“Extrait de Parfum” (also “Parfum”, “Pure Parfum”) concentration – 20-40%. The avergae longevity of the fragrance is 6-8 hours.

The longevity of fragrance on the skin is determined not only by the concentration and composition of the fragrance but also individual factors, such as the type of human skin, different ways of applying the fragrance, as well as the wearer’s overall health condition. Due to individual features, fragrances evaporate and stay on each individual’s skin differently. We are all unique, and our individual sense of smell means that we may detect stronger or weaker scents.

4. Authenticity

Crème de la Crème is an official representative of many haute perfumery brands; therefore, all goods are original and authentic, as they are received directly from the manufacturers or other legitimate, official representatives.

5. Terms and conditions for using 'Crème de la Crème' Gift Vouchers

How do I use cremedelacreme.shop electronic Gift Voucher?

When you reach the payment step at the time of ordering, you will see a box labelled "Do you have a Gift Voucher?" Type the unique Gift Voucher number in the box in the payment section and be sure to click on the 'Redeem' button. After you have successfully entered the electronic check number and clicked the ‘Redeem’ button in your shopping cart, the corresponding value of the Gift Voucher will be discounted.

N.B. If the price of the ordered goods is less than the nominal value of the electronic Gift Voucher, the resulting difference shall not be refunded.

Is it possible to use a Gift Voucher for an already approved order?

No, the Gift Voucher must be used before the order is confirmed.

N.B. Gift Vouchers may not be exchanged for cash. Each electronic voucher check is a one-off; once it has been redeemed, it is not returned to the holder.  When items are returned or an order is voided, Gift Vouchers are returned to the customer. If a customer would like to return part of the order which was paid for by redeeming a Gift Voucher, such goods are not exchangeable for cash or a Gift Voucher. Returns may only be exchanged for other goods.

If I cancel my order, will my used Gift Voucher be reactivated?

Yes, the old Gift Voucher will be activated.

In which values can I buy Gift Vouchers?

Gift Vouchers are available in the following nominal values: €30, €50, €100, €150, €200, €250, €300, €500, €1000, €3000.

Is it possible to redeem multiple electronic Gift Vouchers at the same time?

Yes, it is possible to pay for one order with several electronic Gift Vouchers at once.

The general terms and conditions for the use of 'Crème de la Crème' Gift Vouchers can be found here.

6. Discount system

There is no discount system at Crème de la Crème.

7. Exchanges and returns

High quality perfumery and cosmetics products cannot be exchanged. If you have any concerns related to the quality of a product, please inform the Client Service and Consultancy Department by e-mail: info@cremedelacreme.shop or phone +370 634 14444