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FAQ

 

FAQ – Frequently Asked Questions

  1. What is Crème de la Crème? Who are we? Who is/are Creme de la Creme?

Crème de la Crème is a network of cult haute perfumery boutiques in Vilnius, Kaunas, Klaipėda, Šiauliai, Riga and Tallinn. The uniqueness of Crème de la Crème is our selected assortment of haute perfumery and the most innovative cosmetics, combined with our attentive and professional service.

We are unique because at Crème de la Crème we can pass on our passion for aesthetics and haute perfumery through our specially selection assortment of the most innovative cosmetics and haute perfumery; our attentive and professional staff will guide you to help you uncover your fragrance.

  1. What is haute perfumery?

Haute perfumery refers to/means/comprises masterpieces of perfumery art that are sold only in the most exceptional places of purchase, created by the highest creators by using the highest quality  ingredients.

  1. The most important facts on perfumery: composition, concentration, and longevity of fragrance? / the others are Qs - should they all be?

What are the most important facts about perfumery: composition, concentration, and longevity of fragrance?

The composition of liquid fragrance is ethanol, water, and aromatic compounds.

The concentration of fragrance is expressed as the percentage of aromatic compounds — a higher concentration results in a more intense and long-lasting fragrance.  / the higher the concentration, the more intense and long-lasting the fragrance.

Eau de Cologne – the freshest fragrance with a concentration of 3-5%. The standard/average/usual longevity of the fragrance is up to 1 hour.

Eau de Toilette – the concentration is 10-15%. The standard longevity of the fragrance is 2–4 hours. / The fragrance will start to wear off after 2-4 hours.

Eau de Parfum – the concentration is 15-20%. The standard longevity of the fragrance is 4-6 hours. This fragrance typically/usually lasts 4-6 hours.

Extrait de Parfum, Pure Parfum, Parfum – the most expressive perfume made of the richest compositions with 20-40% concentration. The standard longevity of the fragrance is 6-8 hours. / You can expect the fragrance to last 6-8 hours.

The longevity of fragrance on the skin is determined not only by the concentration and composition of the fragrance but also individual factors, such as the type of human skin, different ways of applying the fragrance, as well as the wearer’s overall health condition. Due to individual features, fragrances evaporate and stay on each individual’s skin differently. We are all unique, and our individual sense of smell means that we may detect stronger or weaker scents.

  1. Authenticity

Crème de la Crème is an official representative of many haute perfumery brands; therefore, all goods are  original and authentic, as they are received directly from the manufacturers or other legitimate, official representatives.

  1. Terms and conditions for using 'Crème de la Crème' Gift Vouchers and 'Jo Malone London' Gift Cards

Is it possible to buy ‘Crème de la Crème’ Gift Vouchers and 'Jo Malone London’ Gift Cards in the online boutique?

Gift Vouchers or Gift Cards are not available in the online boutique.

Where are Gift Vouchers and Gift Cards available?

Gift Vouchers can be purchased in person from Crème de la Crème boutiques in Vilnius, Kaunas, Klaipėda, Šiauliai, Riga, and Tallinn. ‘Jo Malone London’ Gift Cards can only be purchased in person from the boutique located in the ‘Panorama’ shopping centre in Vilnius.

Can I use my Crème de la Crème’ Gift Voucher or ‘Jo Malone London’ Gift Card in the online boutique?

Gift Vouchers can only be redeemed in ‘Crème de la Crème’ brick-and-mortar boutiques (with the exception of the boutique at Vilnius Airport).
Gift Cards can only be redeemed in the 'Jo Malone London' brick-and-mortar boutique located in the ‘Panorama’ shopping centre, Saltoniškių g. 9, Vilnius. 
A Gift Voucher or Gift Card is valid for 3 months from the date of issue and can be redeemed in all boutiques apart from the boutique at Vilnius Airport. A Gift Voucher can only be redeemed in the country in which it was purchased. The contact details of our boutiques can be found here.

Can I redeem my Gift Voucher or Gift Card in exchange for another Gift Voucher or Gift Card?

No, this Gift Voucher or Gift Card cannot be exchanged for another Gift Voucher or Gift Card.

Due to the quarantine conditions, I can't use my Gift Voucher or Gift Card. Will the term of validity of the Gift Voucher or Gift Card be extended?

Yes. At the end of the quarantine period, please decide where you would like redeem your Gift Voucher or Gift Card and contact this boutique to indicate your wish to extend the validity of your Gift Voucher or Gift Card due to the circumstances. You will be asked for: the number of the Gift Voucher or Gift Card, the fiscal receipt number, the date of purchase, and the value of Gift Voucher or Gift Card. The validity of your Gift Voucher or Gift Card will be extended proportionally to the quarantine period.

The general terms and conditions for the use of 'Crème de la Crème' Gift Vouchers and 'Jo Malone London' Gift Cards can be found here.

  1. Discount system

There is no discount system at Crème de la Crème. We don’t operate a discount scheme at Crème de la Crème

  1. Exchanges and returns

High/top quality perfumery and cosmetics products cannot be exchanged. We regret that high quality perfumery and cosmetics products cannot be exchanged.  If you have any concerns related to the quality of a product, please inform the Client Service and Consultancy Department by e-mail: info@cremedelacreme.shop or phone +370 634 14444